Fastest for live site issues, migrations in progress, and pre-sales questions. A human answers — not a bot.
Chat on WhatsApp24/7 live support
Help from the team that runs the platform.
WhatsApp for live issues. Email or the client-area form when you need a tracked ticket. Knowledgebase articles are there when you would rather self-serve.
Choose a path
Three ways to reach us. Pick the one that fits the problem.
Email a ticket
Send an email to [email protected]. A ticket is generated automatically and you get updates by email.
Email [email protected]Submit a ticket
Prefer a form? Open a request in the client area, pick a department, and track replies in one place.
Open ticket formTickets
Open a ticket in two ways.
Tickets by email
Write to [email protected] from the email on your account. Include the domain or service, what you expected, and what you see instead. A ticket is created automatically — you do not need to fill the form as well.
[email protected]Tickets in the client area
Sign in, choose a department, and submit the form. Replies stay on the ticket so billing, technical and domain threads stay separate.
Go to submit ticket →Departments
Send the request to the right desk.
Support
Technical help for existing hosting, cloud and VPS clients.
Sales
New orders, upgrades and pre-sales questions — existing or new customers.
Domains
Registration, transfers, DNS and reseller domain queries.
Abuse
Report abuse against a domain or hosted site.
Provisions
Installs, panel setup, and scheduled backup or restore work.
Security
Phishing reports, suspected compromise, and password-reset help.
Also useful
Guides, status, and a direct line.
FAQ
Common support questions.
How do I open a support ticket?
Two ways. Email [email protected] from the address on your account and a ticket is created automatically. Or sign in to the client area and use Submit a ticket. WhatsApp is also available for live help.
Do I need a client-area login to get help?
Existing clients should use the client area or email from their account address so we can match the service. Pre-sales questions are welcome on WhatsApp, the contact form, or a Sales ticket.
Which department should I choose?
Use Support for live hosting issues, Sales for new orders and quotes, Domains for transfers and DNS, Provisions for installs or backup restores, Security for phishing or password resets, and Abuse for reports against a domain.
How fast do you reply?
WhatsApp is usually the fastest for urgent outages. Tickets are handled 24/7. For billing and account changes we may ask you to confirm from the email on file.